Privacy Policy

1. Introduction

This Privacy Policy applies to the MealMitra application, developed and maintained by Ariva Labs. MealMitra is a food subscription and delivery platform that connects customers with verified kitchens and food providers. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

2.1. For Customers

• Personal Details: Name, mobile number, email address.
• Location Data: Delivery addresses and precise location data to facilitate food delivery.
• App Usage Data: Meal preferences, preferred time slots, device information, and interaction with kitchens (e.g., interests, reviews).

2.2. For Kitchen Partners (Providers)

• Business Information: Business name, provider type, food type, and kitchen images.
• Verification Documents: FSSAI registration numbers and associated compliance documentation.
• Financial Information: Payment and billing details (handled via third-party secure payment gateways) necessary to process the monthly platform subscription fee.
• Operational Data: Menus, dishes, weekly schedules, accepting lead status, and performance ratings.

3. How We Use Your Information

We use personal information collected via our App for a variety of business purposes described below:

• To Facilitate Services: Processing meal bookings, managing daily schedules, and coordinating meal deliveries.
• For Partner Management & Billing: Verifying FSSAI compliance, managing provider profiles, and processing the monthly subscription fees for platform access.
• To Improve Our Services: Analyzing user behavior, managing reviews, and addressing support tickets.
• Notifications: Sending push notifications regarding delivery logs, booking statuses, and platform updates.

4. Information Sharing and Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Between Customers and Partners: We share customer delivery details and contact numbers with kitchen partners solely for fulfilling meal bookings and deliveries.
• Third-Party Service Providers: We may share data with secure payment processors (to handle provider subscription fees), cloud hosting services (e.g., AWS, Firebase), and SMS/notification providers.
• Legal Compliance: We may disclose information where legally required, such as in response to a court order or regulatory audit.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. If you wish to review, update, or delete your account data, please contact us.

7. Changes to this Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, or if you need to raise a dispute regarding a meal delivery or partner service, you may email us at:

Email: contact@arivalab.com